Hope you are doing well and sorry for the trouble. As described, you are unable to view the PDF contents as it shows a blank page and the PDF displays well on Chrome.
Web browsers use their own PDF mechanism to display and render the PDF contents and they are not Adobe dependant.
Also, I have tried to open the PDF file you have attached on my Win 10 PC with Adobe Acrobat Reader DC version 21.05.20048 and its displaying the PDF content well.
Please try to repair the installation
4 Replies 4 Community Beginner , /t5/acrobat-discussions/pdf-blank-after-save/m-p/12130491#M317874 Jun 22, 2021 Jun 22, 2021Copy link to clipboard
I have done this:
Acrobat > Edit > Preferences > General > Under basic tools , un-check the option for 'Show online storage when saving files'. See attached. This did not solve the problem.
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Adobe Employee , /t5/acrobat-discussions/pdf-blank-after-save/m-p/12132220#M318008 Jun 23, 2021 Jun 23, 2021Copy link to clipboard
Hope you are doing well and sorry for the trouble. As described, you are unable to view the PDF contents as it shows a blank page and the PDF displays well on Chrome.
Web browsers use their own PDF mechanism to display and render the PDF contents and they are not Adobe dependant.
Also, I have tried to open the PDF file you have attached on my Win 10 PC with Adobe Acrobat Reader DC version 21.05.20048 and its displaying the PDF content well.
Please try to repair the installation from the help menu and reboot the computer once. Go to Help > Repair Installation.
You may also try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at strtup' Turn off the protected mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risk.
If it doesn't work, please reset the Acrobat preferences to default as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792.
You may also try to create a new test user profile with full admin rights in windows and try using the application there and check.